Report fraud

• someone who asks for money for a guaranteed admission, scholarship, visa or job;
• someone who says they act for ScholarVoya and asks for your password or your verification code, or for a payment to themselves;
• an offer letter, a visa or another document you think is false;
• an agency that registered you without your agreement, or that signs in to your account;
• an account that pretends to be you, or that uses your documents.

• ScholarVoya never asks for your password or your verification codes, by phone, by email or on WhatsApp.
• Nobody can sell you an admission, a scholarship or a visa: institutions and governments decide.
• Before you pay an institution anything, check its page on ScholarVoya and its official website.

Sign in, open Help & support and choose Report fraud. Reports of fraud go to the front of the queue.

Say what happened and when, and give the names, phone numbers and addresses used. Keep the messages, receipts and screenshots: we may ask you for them. Never send us your password.

No account? Write to [email protected].

• A member of ScholarVoya's staff reads it, and may ask you for details.
• We look at the accounts and the documents concerned. ScholarVoya also looks, on its own, for forged or copied documents and for unusual use of accounts.
• Where fraud is confirmed, we may close accounts, end our work with an agency, and report it to the institutions and the authorities concerned.
• We tell you what we can about the outcome.

We do not tell the person you report who reported them, unless the law requires it.

Change your password at once and sign your other devices out in Account → Security. If you paid by card or by mobile money, tell your bank or your operator straight away. A crime can also be reported to the police.