Refunds

Creating an account, building your profile and applying through ScholarVoya are free: there is nothing to refund.

• A paid plan is paid for a period, shown on the pricing page, and gives access until the end of that period.
• A plan renews automatically only if you asked for it. You can turn renewal off at any time in Account → Plan; your plan then stays active until the end of the period you paid for.
• A payment taken twice, or taken after you turned renewal off, is refunded in full.
• Any other request is looked at on its own: tell us what happened.

When you ask for a flight, ScholarVoya's travel desk sends you a quote, and you pay only if you accept it. If the request is cancelled before the ticket is issued, your payment is refunded. Once a ticket is issued, the airline's fare rules decide whether, and how much, can be refunded: the travel desk tells you what they say.

ScholarVoya does not collect tuition or deposits. You pay them to the institution, by the means it gives you, and its own refund rules apply: they are in your offer or on its website. The same goes for an application fee an institution charges.

The services in the marketplace are provided by partners, and you book and pay with them: the provider's refund rules apply. If a provider does not respect them, tell us.

A fee an agency charges for its own services is agreed between you and the agency. ScholarVoya does not collect it.

Open Help & support and choose Payments and plans. Give the date of the payment and its reference. A refund goes back by the means you paid with whenever that is possible.

Paying for a plan or a service never buys an admission, a scholarship, a visa or a job: institutions, governments and employers decide. See Guidance, not guarantees.