Privacy and security

Your profile and your documents are yours. They go to an institution only when you apply to it, and to an agency, a school or a family member only when you agree. The full details are in our privacy policy.

• Passwords are stored only as a secure hash: nobody at ScholarVoya can read yours.
• Two-step verification with an authenticator app, on every account, with recovery codes in case you lose your phone.
• An email when your account is used on a new device, and a list of your devices in Account → Security, where you can sign any of them out.
• Limits on repeated sign-in attempts.
• Checks for unusual use of accounts, such as many failed sign-ins. A person at ScholarVoya looks at each alert; nothing is blocked automatically.

• Everything you send and receive travels over encrypted connections (HTTPS).
• Uploaded files are kept in private storage and opened through links that stop working after a few minutes.
• Files are scanned for viruses when they are uploaded.
• Documents are checked for signs of editing and for copies on other accounts. These checks only alert our staff: they never reject a document on their own.

• ScholarVoya staff see only what their role needs, and what they do is recorded in an audit log.
• An institution sees the applications sent to it, with the documents attached to them.
• An agency sees your profile only with your agreement.
• A school sees its own students' career guidance; a parent or sponsor sees only the areas you chose.
• Staff notes and risk alerts are never shown to students, agencies or institutions.

• Choose who you share your profile with, and change your mind at any time, in Account → Privacy.
• Choose which notifications also reach you by email. Messages on WhatsApp are sent only if you ask for them.
• Download a copy of your data, or ask us to delete your account, from Account.

AI features use your profile and your questions to answer you, and read the documents you upload to check them. AI never decides an admission, a visa or a scholarship. How it uses your data, and what our provider does with it, is described in the privacy policy.

ScholarVoya uses the cookies it needs: to keep you signed in, to remember your language, and one that recognises your browser from one sign-in to the next, so that we can notice unusual use of accounts. Google Analytics cookies are used only if you accept them, to see how the website is used; you can change your choice with Cookie settings at the bottom of the website's pages. There are no advertising cookies.

Change your password, sign your other devices out in Account → Security, and tell us through Help & support.